Frequently asked questions

Do you ship internationally?
Yes we do...You can add the parts to your cart
but the shipping calculator does not do international
orders. You can call or email for shipping quote

I didn't see the part I was looking for?
Not everything is on our website...
You can click on the parts request link or
please call us we may have what you are looking for

How do I pay for my order?
You can pay with paypal or with credit card
choose your option at check out

Do I pay sales tax on my order?
You only pay sales tax if you live in New York state

How do I find the item I am looking for?
You can use the simple search box...
to type in a name or description
or if you are looking for a certain part number
you can use the advanced search and click the SKU
and type in the part number

What if I purchase a item that is out of stock?
We try to keep all the items listed in stock..
but there are times when we do sell out or our
suppliers are out of stock...We will contact you
and offer a refund or we can ship the item when
we get it back in stock. 

Do you have a mobile site option?
Yes, when you logon with your mobile device
it should take you to the mobile site. If not you
can switch between the mobile site and the full site
by scrolling to the bottom of home page and clicking
full or mobile.

What are the numbers listed next to a item (01)?
If you use the parts by microfiche page, the number in
front of the item corresponds to the item on the fiche.

I can't find the item I am looking for?
Use the search box in the upper right corner.
You can search by part number, description or model.
It maybe a item that we don't have listed on our site.
You can email us and we can check to see if it is a item
that we have or can order.

My shipping cost seems high?
If you have many items in the cart...sometimes the shipping
calculators over calculate. We only charge actual shipping. we
will refund you the difference. You can also choose one of the
flat rate prices if that works for you.

How long will it take to get my order?
That depends on your location and how the item is shipped.
We try to get most ordres out the same day. Most big items
get shipped UPS ground. Smaller items are shipped USPS.
You can always check your tracking number if you registered
when you ordrered.